Enterprise collaboration: you can do better, much better

You hear a lot about enterprise collaboration tools these days, but what does “collaboration” actually mean in an organization? Few would deny that improving collaboration and productivity would be categorically good for business. But it’s precisely because “collaboration” is so hard to measure that it’s difficult to recognize the tools that enable or impede it.

I think we can agree, however, that:

• When you gather in a conference room for an intense brainstorming session, you’re collaborating
• When you start a discussion by sending an email to your team with an Excel file attached, you’re collaborating
• When a colleague accidentally deletes your PowerPoint deck on the shared network drive, you’re… having a late night in the office

In this blog, let’s briefly review the importance of enterprise collaboration and the modern tools that genuinely help you achieve your goals, whether you’re on the IT or business side.

Why efficient collaboration is critical

Let’s take a second to review how most people collaborate around content like documents or presentations.

Here are your local and network drives; this is where your files probably hang out during the work week.


Here is your inbox; this is where you derive the majority of your stress and communicate around shared content. (continued…)


Webinar: The Real ROI of Collaboration featuring research from Forrester

To stay competitive in today’s fast-changing markets, enterprises now realize they need better technology to streamline collaboration and innovation. Yet determining the “hard dollar return” on a collaboration platform has been challenging. Until now.

After a thorough, six-month long study, Forrester Consulting has determined the Total Economic Impact (TEI) of deploying a collaboration platform using a very sophisticated methodology.

Webinar: Wednesday, March 26th (VIEW THE RECORDING)

Watch this online webinar featuring Forrester Research, Inc.’s VP/Principal Analyst, Rob Koplowitz, along with the group’s TEI Consultant, Adrienne Breslin.

During the webinar, they’ll be discussing how successful companies are deploying collaboration platforms, as well as covering the results of their in-depth commissioned study conducted by Forrester Consulting on behalf of TIBCO Software, including the benefits, costs, flexibility, and risks of a social investment.

Here’s what you’ll learn:

  • Why the business case is important
  • The methodology they used
  • The financial model to do-it-yourself
  • The ROI break-even period


Get Forrester’s 22-page study, free.

Forrester Report thumbnailJust register and attend the webinar — afterward, we’ll make the full 22-page study available to you as a thank you for attending. If you can’t make the webinar, sign up anyway, and you can still watch the on-demand recording of the webinar. (continued…)

Billy Durrett

5 Reasons Why Your Small Business Needs An Enterprise Social Network.

Serendipity may work in romantic comedies, but it doesn’t often work in the business world. Sure, serendipity can occasionally hand you a million-dollar idea and make you wildly successful, but it’s a notoriously unreliable business plan. More often, business success is the result of preparation and perspiration — as someone famous once said, “The harder I work, the luckier I get.”

But that doesn’t mean there’s no place for serendipity — it can be a powerful force for innovation assuming your communications system encourages it.

Don’t leave serendipity to chance.

How? By increasing the likelihood of the connections that lead to serendipity with Enterprise Social Networking. Regardless of the size of your organization, effective communications and knowledge management is critical to all facets of your business. That’s why we’re giving you “5 Reasons Why Your Small Business Needs An Enterprise Social Network.”

1.) Awareness

When I look across the office at people sitting fifteen feet away, I have no idea what they’re doing or how I could be helping. What are the critical next steps on their specific projects? What documents/files have they spent hours looking for? Are they creating a customer presentation that I already created last month?

Simple ignorance and isolation prevent people from making critical connections. (continued…)

Peter Crosby

Is the Internet the biggest waste of time at work? (Nope, guess again.)

Businessman sleeping on his laptop

There was a time when businesses only used “The Interwebs” for email (no, seriously). And everything else on the web was seen simply as “distractions” from the job at hand. (LOLCats, FTW!)

I eat you now, k? - lolcats.com

Since then, the Internet has developed into an integral part of doing business all over the world. Yet, despite that achievement, the myth still persists that employees spend too much time on social networks and websites that aren’t work-related, costing companies valuable productivity.

But do they really? Is the Internet really the biggest waste of an employee’s time? The folks at Salary.com wanted to find out, so they surveyed more than 3,200 people and the results were enlightening — only 18% of respondents listed the Internet as a major waster of time (other research suggests it might be as low as 14%).

Social networks like Facebook and Twitter are not really big time-wasters compared to the rest of the list. So blocking social sites during work hours are just lowering morale, scaring off qualified applicants, and causing employees to leave.

someecards.com - I'm only being productive because I ran out of things to do that aren't work.

By far, the biggest waste of time was…wait for ithaving to attend too many meetings. Yes, according to 47% of respondents, sitting in pointless, conference room “get-togethers” cost their company the most productivity. (continued…)

Peter Crosby

Information abundance: How to avoid drowning in data.

Help needed. Drowning man's hand in sea or ocean.

‘Information abundance’ sounds like something most companies would love to have. After all, what organization wouldn’t want to know everything about everything? But in today’s round-the-clock, always-on business environment, ‘abundance’ quickly becomes ‘overload’ and that can cripple a company’s efforts at knowledge management.

Imagine the massive flow of daily information on the Internet pouring into your office computer without any way to filter or organize it. It’d be effectively useless for any business purpose, forcing you to revert back to the encyclopedias you have collecting dust in the attic. Clearly, there needs to be a way to manage today’s ever-increasing influx of information.

A fix for the information firehose.

An Enterprise Social Networking (ESN) platform is one such solution. For global companies with employees spread across timezones, information overload is a real concern. They justifiably worry that thousands of employees communicating and collaborating at once could create an avalanche of information too massive for anyone to process, in effect reducing otherwise valuable information to nothing more than “noise.”

Worse, as communication and collaboration increases over time, they reasonably expect a lot more content to be generated — more posts, polls, events, pages, tasks, and more everything — and with it, proportionally more noise. (continued…)

Peter Crosby

Mindfulness in the workplace. Or, the zen of increased employee productivity.

Bigstock Portrait Of Female Yoga Hands 47076091
Welcome. Please find a place to sit. What? Yes, yes, anywhere. No, not on the desk. On the floor, near the window. Yes, that window. Okay, fine. Now, is everyone sitting comfortably? Great, then let’s begin.


Visualize your happy place. Are you at the office? Yeah, probably not. And why is that? Because most offices are chaotic, open-spaces with constant and unending distractions — endless meetings, phone calls, texts, and email alerts pull us away the task at hand. And once thrown off track, it can take over 20 minutes for a worker to return to the original task, according to Gloria Mark, a professor at UC, Irvine.

Mindfulness is key to getting real work done.

Without mental focus and attention, you’re not as productive as you could be. Sure, you may be “doing a lot,” but that’s not the same as “being productive.” If you’re making a lot of mistakes or wasting a lot of time and resources, you may be doing more damage than actual work.

The lie of being a “good multi-tasker.”

Even though businesses often encourage, and even reward, workers for multi-tasking, many research studies doubt its value and helpfulness. Ironically, multi-tasking a source of misplaced pride for many workers. (continued…)


Panel: “The Social Effect: Rethinking How Businesses will Operate Tomorrow”

Analyst, Ray Wang, talks Enterprise Social Networking with The Nielsen Company, Thomson Reuters, and InterPortPolice from tibbr on Vimeo.

Ray Wang, the principal analyst for Constellation Research, headed an informative panel on how Enterprise Social Networking is improving communication and collaboration across three major companies. The panelists were:

  • Jeff Bagby – Head of Social Platform, Thomson Reuters
  • Jay Grant – Secretary General, InterPortPolice
  • Ann Marie Dumais – SVP, New Product Introductions, The Nielsen Company

Ray kicked it off with some context questions to get the panelists’ current set-ups and situations.

He followed that discussion up by asking about their core business model and why they chose Enterprise Social in the first place. The conversation then turned to the question of how they’re getting people to adopt the ESN.

Finally, the panel discussed rollout tips and other recommendations in a Q&A session at the end. It’s an informative, entertaining panel, and well worth a watch. (continued…)

Peter Crosby

New report suggests 70% of your employees are “just phoning it in.”


While it’s been proven that over-working your employees decreases their productivity, under-working them isn’t the answer either. The sweet-spot between these two polar opposites is “engagement” — that is, having a workforce that’s actually interested in what it’s doing as well as the fortunes of the company for which they work.

An engaged employee is someone who thinks about ways to improve the company even when he/she isn’t on the clock. Who identifies existing or potential problems and cares enough to report and try to fix them. And who doesn’t jump ship to a competitor because they offered them a 2% salary bump.

engagement_chart3The benefits of an engaged workforce are extensive and well known — Gallup found that employee engagement is directly tied to an organization’s productivity and profitability.

Yet, according to a more recent Gallop Poll, only 30% of American workers are engaged in their jobs. 

In other words, over two-thirds of your employees are just “going through the motions” while on the job. And, seriously, that’s kind of a lot.


How to engage a checked-out workforce.

Getting someone to do their job well requires “attention” — it’s the core of all innovation, efficiency and productivity.  And, since someone who isn’t interested in their job isn’t going to pay attention — the key word here being “pay.” 

Attention ain’t free. (continued…)

Peter Crosby

What happens when Knowledge Management crosses the line.

We’ve all seen those dystopian, futuristic movies where a cat-stroking villain threatens to make the entire world do his evil bidding by using E.B.M.T. (Extreme Brain Manipulation Technology), right?

Okay, I made up that acronym, but my point is that technology devices in the very near future will be able to control people’s minds, erase their memories, and even beam images straight into the brain. Frankly, it’s already happening.

And, considering how invaluable company information and experience is — and how costly it is to replace — an employee’s brain seems woefully ill-suited to trust with your company’s trade secrets.

No, you need a really secure and simple way to retain employee knowledge and experience. Enterprise Social Networking is the ultimate brain backup system.

It’s a platform that streamlines knowledge-management so that all employee expertise and experience is automatically archived as soon as it’s created and shared — all without the use of E.B.M.T.

Once information is posted inside an ESN, it becomes searchable by your entire workforce. And unlike your employees, it won’t misplace the information, or leave for a better job.

So if you’d like to see what Enterprise Social Networking can do to retain your critical information, click here for a free trial! (continued…)

Peter Crosby

The InterPortPolice Webinar “After Show” Recap.

Since it’s pretty commonplace these days to see TV shows about other TV shows (think “Talking Dead,” or “Watch What Happens Live”), we figured we’d do the same kind of thing.

So welcome to the “InterPort Police Webinar After-Show” Show! It’s a brief recap of our recent webinar with Jay Grant, Secretary General and Chief Executive of InterPort Police.

First, let’s introduce the star: InterPortPolice. They’re a 45-year old, global law enforcement association operating in 225 jurisdictions, with officers at airports and seaports all over the world.

During the webinar, Jay talked about the importance of having a collaboration platform in his business after 9/11 intelligence failures forced agencies to rethink inter-agency communications. Jay explained:

Criminals don’t have borders, but we do. We’ve looked at responsible ways of interacting, collaborating, and sharing with our partners around the world.

But, he admitted, finding a solution wasn’t easy. The agency hosted four other portals and platforms to facilitate inter-agency collaboration, but none were successful…until tibbr.

The tibbr platform was our fifth platform, and we’re pretty happy with it.

Why? Jay said tibbr gave his people — 90% of whom work in the field 90% of their day — the right information at the right time. (continued…)