Solving the Two Biggest Challenges for Professional Services Companies

by TIBCO Staff

All professional service firms—even those as diverse as IT consultancies and auditing, tax, and advising services—have the same challenges, with the two biggest being attrition and knowledge share.


Solving Attrition

Smart services companies are solving the attrition problem by making efforts to understand the needs of employees and taking steps to retain top, IP-generating talent. Talent and knowledge is the business, so many policies that work for other industries don’t work for professional services.

Besides fair compensation and the opportunity for growth, employees want to feel like they are making a difference to the company, their clients, and their own lives. (continued…)

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Peter Crosby

New study shows what really makes people more collaborative.

thumbs-up Back in the 16th Century, Sir Francis Bacon (arguably) coined the now-famous Latin quip: “Scientia potentia est” (i.e., “Knowledge is power”). And while the phrase can have a very noble interpretation, it’s more often a justification for withholding information to gain an advantage over others.

For centuries, this approach was very effective against external enemies. But when this kind of “information hoarding” is used against people within a single organization or business — that is, people ostensibly on the same side— it can have far-ranging and negative repercussions for everyone involved.

Cooperation isn’t just for kindergarteners.

Restricting the free flow of information isolates people and teams, cutting off communications, fostering complacency, and destroying trust. (continued…)

Peter Crosby

What’s wrong with your conference room, and how to fix it.

Empty Conference Room

Nobody likes conference rooms; the fluorescent lights cause headaches, the projector never has the right dongle, the catered sandwiches taste like plastic, and there are never enough of the “good” chairs. And don’t get me started on those conference call phones…

Thankfully, conference rooms are on their way out. More and more work is being done in disparate global offices, while traveling to those office, or while working from somewhere else entirely. As a result, employees are finding that IRL conference rooms simply aren’t the best way to pull together the right colleagues, content, and conversations around a topic anymore. (continued…)

Peter Crosby

The 3 things you should do to make your company more innovative.

In the recent blog post for the Harvard Business Review, Tim Kastelle wrote about how companies often incorrectly react to business challenges. In his post, “Is Your Innovation Problem Really a Strategy Problem?” Kastelle argues that the problem companies are trying to solve isn’t always the real problem.

Is a lack of innovation your real problem?

When faced with increasing competition or declining sales, businesses frequently assume that innovation is the solution. So they put more energy and resources towards coming up with lots of new ideas.

Yet, according to Kastelle, most large firms are actually strong at generating ideas. (continued…)


Enterprise collaboration: you can do better, much better

Guest blog post by Nick Fisher, Head of Product Marketing at Huddle

Guest blog post by Nick Fisher, Head of Product Marketing at Huddle.

You hear a lot about enterprise collaboration tools these days, but what does “collaboration” actually mean in an organization? Few would deny that improving collaboration and productivity would be categorically good for business. But it’s precisely because “collaboration” is so hard to measure that it’s difficult to recognize the tools that enable or impede it.

I think we can agree, however, that:

• When you gather in a conference room for an intense brainstorming session, you’re collaborating
• When you start a discussion by sending an email to your team with an Excel file attached, you’re collaborating
• When a colleague accidentally deletes your PowerPoint deck on the shared network drive, you’re… having a late night in the office

In this blog, let’s briefly review the importance of enterprise collaboration and the modern tools that genuinely help you achieve your goals, whether you’re on the IT or business side. (continued…)


Webinar: The Real ROI of Collaboration featuring research from Forrester

To stay competitive in today’s fast-changing markets, enterprises now realize they need better technology to streamline collaboration and innovation. Yet determining the “hard dollar return” on a collaboration platform has been challenging. Until now.

After a thorough, six-month long study, Forrester Consulting has determined the Total Economic Impact (TEI) of deploying a collaboration platform using a very sophisticated methodology.

Webinar: Wednesday, March 26th (VIEW THE RECORDING)

Rob Koplowitz

Rob Koplowitz, VP and Principal Analyst, Forrester Research

Watch this online webinar featuring Forrester Research, Inc.’s VP/Principal Analyst, Rob Koplowitz, along with the group’s TEI Consultant, Adrienne Breslin.

Adrienne breslin

Adrienne Breslin, TEI Consultant, Forrester Research

During the webinar, they’ll be discussing how successful companies are deploying collaboration platforms, as well as covering the results of their in-depth commissioned study conducted by Forrester Consulting on behalf of TIBCO Software, including the benefits, costs, flexibility, and risks of a social investment. (continued…)

Peter Crosby

The InterPortPolice Webinar “After Show” Recap.

Since it’s pretty commonplace these days to see TV shows about other TV shows (think “Talking Dead,” or “Watch What Happens Live”), we figured we’d do the same kind of thing.

So welcome to the “InterPort Police Webinar After-Show” Show! It’s a brief recap of our recent webinar with Jay Grant, Secretary General and Chief Executive of InterPort Police.

First, let’s introduce the star: InterPortPolice. They’re a 45-year old, global law enforcement association operating in 225 jurisdictions, with officers at airports and seaports all over the world.

During the webinar, Jay talked about the importance of having a collaboration platform in his business after 9/11 intelligence failures forced agencies to rethink inter-agency communications. (continued…)


Huddle & tibbr – enterprise content just got more social

The old methods of collaboration in the workplace are broken, often times creating more work than necessary.

Huddle and tibbr have teamed up to deliver the easiest, most secure way to access, share, and collaborate on content without having to chase anyone down. Harness all the powers of cloud, social, and mobile and hand them over to your workforce to get everything done faster than you ever thought possible.

Join us for this 60-minute webinar, Huddle and tibbr – enterprise content just got more social.”
When: Dec 4th, 2013 11:00 am PST

Learn about:

  • The challenges of today’s workforce to manage and collaborate on content and drive business projects forward
  • How social interactions, together with content collaboration, improve everyone’s productivity and efficiency
  • How cloud-based content collaboration and an enterprise-grade social network provide you with the security you need
  • See a live demo of the integrated Huddle and tibbr experience through the lens of a real-world use case

Register Here! (continued…)

Tired? Enterprise Social Networking will Wake You Up!

I had the chance to hear Gartner’s Jeffrey Mann at the ITxpo Symposion in Barcelona, Spain today giving a talk, “Creating Your Social and Collaboration Strategy.” Very timely topic as enterprise social is finally a done deal. Consensus has arrived that enterprise social has value and senior leadership is buying into the need to get started now and not later.

This is an important, crossroads moment for enterprise social computing. But we’ve reached the point of agreement without agreeing on ‘why and how’ of implementing social and collaboration platforms. One fork in the road leads to cynicism and the other toward success. (continued…)

How to Think About Enterprise Social Networking

It’s not a new product or a new app. It’s is a way of thinking about enterprise social networking as a platform for keeping track of your own collections of knowledge, but more importantly, making those collections discoverable, searchable and collaborative.

Here is an example from a past project. Jane (we’ll call her) was following the development and definition of the Basel III reserve requirements. She had set up alerts via Google and was subscribing to relevant feeds to always stay informed of the latest developments. Part of her workflow consisted of filtering the information she received. Perhaps between one and five percent of the alerts pointed to new and relevant information. (continued…)