Everything is hectic. One employee is complaining that they can’t find a certain file. Another employee’s sporadically emailing people to figure out if they should add tax for a particular PO. Sales reps are calling to figure out what stage the contract is in.
There’s no avoiding the scramble at quarter end. But a couple years ago, the TIBCO finance department found a way to make things a little better. By using an enterprise social network, the finance team streamlines accounting close information and communication, and even enhances collaboration with their auditors.
To increase efficiency and reduce errors, employees share best practices on a private subject within the network. One employee advises that his teammates add tax for orders from Spain; another employee explains that a certain vendor is always being charged tax when they shouldn’t be and offers tips on how to recalculate. The subject works as a live Q&A, for employees to search and reference, helping them find in-depth answers and eliminate errors.
Cutting Out the Email Clutter
“Before tibbr, I was always cleaning out my inbox all of the time,” said one employee from the finance department. With almost 90 people on one email distribution list, employees would receive hundreds of emails, many of which had the same title. (continued…)