Leandro Perez

New Forrester Research: Reducing internal communication costs [Part 4 of 5]

In September 2013, TIBCO commissioned Forrester Consulting to conduct a Total Economic Impact™ study of tibbr. Over the course of six months, the Project Director, Adrienne Breslin, thoroughly examined the potential ROI an enterprise could realize by deploying tibbr. This is Part 4 of a 5-part blog series presenting a summary of her findings.

Get your message across more effectively.

To make sure employees are all on the same page, businesses need the ability to broadcast important messages company-wide — and, more importantly, get those messages seen and read. Yet many companies still use notoriously unreliable (and ignorable) systems like email. Or worse, expensive and environmentally-unfriendly printed documents.

  • Internal Comms messages
  • HR policy updates
  • IT alerts & warnings
  • Company newsletters
  • General announcements

By comparison, the tibbr platform gives companies the ability to communicate important messages in a way that employees won’t easily miss. But how much better is tibbr than those existing, entrenched systems? That’s one of the things TIBCO asked Forrester Consulting to look into.

After a thorough financial analysis and numerous interviews with tibbr clients, Forrester put together their Total Economic Impact™ framework identifying five major benefits of deploying tibbr. The first was increased productivity, the second was innovation savings, the third was improved work processes, and here’s the fourth:

{ Benefit No. (continued…)

Leandro Perez

New Forrester Research: Improving work processes [Part 3 of 5]

In September 2013, we commissioned Forrester Consulting to conduct a Total Economic Impact™ study of tibbr. Over the course of six months, the Project Director, Adrienne Breslin, thoroughly examined the potential ROI an enterprise could realize by deploying tibbr. This is Part 3 of a 5-part blog seriespresenting a summary of her findings.

Don’t work more, work better.

Sooner or later, most businesses end up with inefficient processes for handling expense reporting, performance reviews, staff training, records keeping, support tickets, and other common tasks. Worse, sometimes employees in different departments, groups, or offices end up using entirely different processes to accomplish the exact same tasks.

As a leading communication and collaboration platform, tibbr was designed to help people identify and eliminate that kind of inefficiency and productivity-sapping duplication. But does tibbr succeed? Recently, TIBCO asked Forrester Consulting to find out.

After a thorough financial analysis and numerous interviews with tibbr clients, Forrester put together their Total Economic Impact™ framework identifying five major benefits of deploying tibbr. The first was increased productivity, the second was innovation savings, and here’s the third:

{ Benefit No. 3 } tibbr doubled the number of improved business processes.

Over three years, companies who deployed tibbr doubled the number of business processes they improved — including both internal and external processes. (continued…)

Leandro Perez

New Forrester Research: Cutting the cost of innovation [Part 2 of 5]

tibbr-blog-forester-report In September 2013, TIBCO commissioned Forrester Consulting to conduct a Total Economic Impact™ study of tibbr. Over the course of six months, the Project Director, Adrienne Breslin, thoroughly examined the potential ROI an enterprise could realize by deploying tibbr. This is Part 2 of a 5-part blog series presenting a summary of her findings.

Innovation is the life-blood of any business.

In today’s hyper-competitive business climate, companies that don’t innovate don’t survive. But innovation isn’t cheap, and innovation’s nebulous nature makes it understandably hard to quantify and — for products that claim to impact it — hard to justify.

That’s why TIBCO asked Forrester Consulting to include innovation in their Total Economic Impact™ assessment of tibbr. The firm spent six-months doing a financial analysis on the platform and interviewing clients. When it was done, Forrester found five major benefits.

In our first post, we showed how deploying tibbr increased workforce productivity savings by 3X. In this post, we’ll show what effect tibbr has on business innovation and idea management.

{ Benefit No. 2 } tibbr cut the cost of innovation by 30%.

“We recognize that tibbr provides a simpler, low cost model for crowd-sourcing and innovation and it actually does it well…This would not have been possible before tibbr.” — A Global Energy Management Company

The Forrester consultant reported that, in providing a platform for employees to share, manage, and aggregate ideas, tibbr reduced the cost of innovation and idea management by 30%(by year 3). (continued…)

Peter Crosby

What history can teach you about the future of productivity.

Image of the future of productivity
There was a time when you couldn’t get email on your mobile phone. No, seriously. The Blackberry didn’t exist yet, and advances” in mobile phones consisted of nothing more than “making them flip open like a Star Trek communicator”(Google it if you don’t believe me).

The Dark Ages of Early Mobile.

bigstock-Man-Writes-A-Contract-53969806.smThe mobile phone was first demonstrated in 1973, when its sole function was the horribly garbled transmission of the human voice. (Sadly, it stayed mobile’s sole function for almost thirty more years.)

Not surprisingly, the end of the 20th Century was a dark time in the business world, too (kinda like the Middle Ages only without the bubonic plague). Employee productivity during this barbarous time stagnated because actual work could only be performed at the office or on desktop computers inside people’s homes (and never after dusk which was against English Guild rules).

A Renaissance of Productivity.

usproductivityThe appearance of Blackberry devices at the turn of the 21st Century heralded the dawn of a New Age — business people could finally check their email while out of the office. Not coincidentally, productivity gains soared over the following years (see U.S. Productivity, 2003-2007).

Ubiquitous mobile access to email had removed a huge roadblock to getting work done. (continued…)

Peter Crosby

The Management/Employee divide is increasing; here’s how to close it.

If you’re running a decent sized company, chances are, you’re getting a pretty biased view of what’s actually happening in your company. That’s because hierarchical org-charts often insulate business leaders from the front-line realities.

Do you live in a back-office bubble?

When it comes to company communication, multiple levels of management can introduce “errors” into the system (see “Grapevine” or “Telephone Game”). As a result, management isn’t always getting accurate information about what’s happening on the sales floor, and sales floor employees aren’t getting good instructions for the same reason. This disconnect between Management and Employees is widening into a serious problem for many companies. Communication silos like these severely affect a company’s execution and reduce its productivity.

Is a flat, non-hierarchical structure the answer?

The trendy solution to this problem is “re-orging” the company with a flat, non-hierarchical structure. This approach distributes decision-making responsibility and authority to everyone in your organization. And it depends on having employees who understand the company vision, business complexities, and ramifications of their actions as well as, or better than, you and your management team.

But what if you can’t, or don’t want tore-org your entire company? Or what if, as more and more companies are finding, your employees don’t want a flat structure? (continued…)

Leandro Perez

And the ESN award for “Global Growth Excellence Leadership” goes to…

If we’d just won a Hollywood award, we’d probably get all teary-eyed, give a shout-out to all the hard-working people behind the scenes, thank our spouses who stuck with us through all the late nights, and finally get “played off” the stage.

Yet while the “2013 Global Growth Excellence Leadership Award in Enterprise Social Networking” isn’t as catchy-sounding as “The Oscars,” it’s still a pretty big deal.

First, we’d like to thank the academy…

The Global Growth Excellence Leadership Award is given out each year by Frost & Sullivan, a well-respected research organization with 1,800 analysts tracking 300 industries and 250,000 companies all over the world.

TIBCO Award LogoThis prestigious award is presented to the company that has demonstrated “excellence in capturing the highest annual compound growth rate for the last 3 years.” And this year, that company was TIBCO for their enterprise social platform, tibbr.

In 2013, the Enterprise Social Networking market grew an impressive 27%, while tibbr grew an astounding 333%, amassing the largest paid user-base in the industry against “more than a number of strong alternatives that have been on the market for years longer.” Frost & Sullivan also went into the big reasons for tibbr’s growth and wide appeal. (continued…)


Webinar: The Real ROI of Collaboration featuring research from Forrester

To stay competitive in today’s fast-changing markets, enterprises now realize they need better technology to streamline collaboration and innovation. Yet determining the “hard dollar return” on a collaboration platform has been challenging. Until now.

After a thorough, six-month long study, Forrester Consulting has determined the Total Economic Impact (TEI) of deploying a collaboration platform using a very sophisticated methodology.

Webinar: Wednesday, March 26th (VIEW THE RECORDING)

Watch this online webinar featuring Forrester Research, Inc.’s VP/Principal Analyst, Rob Koplowitz, along with the group’s TEI Consultant, Adrienne Breslin.

During the webinar, they’ll be discussing how successful companies are deploying collaboration platforms, as well as covering the results of their in-depth commissioned study conducted by Forrester Consulting on behalf of TIBCO Software, including the benefits, costs, flexibility, and risks of a social investment.

Here’s what you’ll learn:

  • Why the business case is important
  • The methodology they used
  • The financial model to do-it-yourself
  • The ROI break-even period


Get Forrester’s 22-page study, free.

Forrester Report thumbnailJust register and attend the webinar — afterward, we’ll make the full 22-page study available to you as a thank you for attending. If you can’t make the webinar, sign up anyway, and you can still watch the on-demand recording of the webinar. (continued…)

Billy Durrett

5 Reasons Why Your Small Business Needs An Enterprise Social Network.

Serendipity may work in romantic comedies, but it doesn’t often work in the business world. Sure, serendipity can occasionally hand you a million-dollar idea and make you wildly successful, but it’s a notoriously unreliable business plan. More often, business success is the result of preparation and perspiration — as someone famous once said, “The harder I work, the luckier I get.”

But that doesn’t mean there’s no place for serendipity — it can be a powerful force for innovation assuming your communications system encourages it.

Don’t leave serendipity to chance.

How? By increasing the likelihood of the connections that lead to serendipity with Enterprise Social Networking. Regardless of the size of your organization, effective communications and knowledge management is critical to all facets of your business. That’s why we’re giving you “5 Reasons Why Your Small Business Needs An Enterprise Social Network.”

1.) Awareness

When I look across the office at people sitting fifteen feet away, I have no idea what they’re doing or how I could be helping. What are the critical next steps on their specific projects? What documents/files have they spent hours looking for? Are they creating a customer presentation that I already created last month?

Simple ignorance and isolation prevent people from making critical connections. (continued…)

Peter Crosby

Information abundance: How to avoid drowning in data.

Help needed. Drowning man's hand in sea or ocean.

‘Information abundance’ sounds like something most companies would love to have. After all, what organization wouldn’t want to know everything about everything? But in today’s round-the-clock, always-on business environment, ‘abundance’ quickly becomes ‘overload’ and that can cripple a company’s efforts at knowledge management.

Imagine the massive flow of daily information on the Internet pouring into your office computer without any way to filter or organize it. It’d be effectively useless for any business purpose, forcing you to revert back to the encyclopedias you have collecting dust in the attic. Clearly, there needs to be a way to manage today’s ever-increasing influx of information.

A fix for the information firehose.

An Enterprise Social Networking (ESN) platform is one such solution. For global companies with employees spread across timezones, information overload is a real concern. They justifiably worry that thousands of employees communicating and collaborating at once could create an avalanche of information too massive for anyone to process, in effect reducing otherwise valuable information to nothing more than “noise.”

Worse, as communication and collaboration increases over time, they reasonably expect a lot more content to be generated — more posts, polls, events, pages, tasks, and more everything — and with it, proportionally more noise. (continued…)

Peter Crosby

Mindfulness in the workplace. Or, the zen of increased employee productivity.

Bigstock Portrait Of Female Yoga Hands 47076091
Welcome. Please find a place to sit. What? Yes, yes, anywhere. No, not on the desk. On the floor, near the window. Yes, that window. Okay, fine. Now, is everyone sitting comfortably? Great, then let’s begin.


Visualize your happy place. Are you at the office? Yeah, probably not. And why is that? Because most offices are chaotic, open-spaces with constant and unending distractions — endless meetings, phone calls, texts, and email alerts pull us away the task at hand. And once thrown off track, it can take over 20 minutes for a worker to return to the original task, according to Gloria Mark, a professor at UC, Irvine.

Mindfulness is key to getting real work done.

Without mental focus and attention, you’re not as productive as you could be. Sure, you may be “doing a lot,” but that’s not the same as “being productive.” If you’re making a lot of mistakes or wasting a lot of time and resources, you may be doing more damage than actual work.

The lie of being a “good multi-tasker.”

Even though businesses often encourage, and even reward, workers for multi-tasking, many research studies doubt its value and helpfulness. Ironically, multi-tasking a source of misplaced pride for many workers. (continued…)