‘Information abundance’ sounds like something most companies would love to have. After all, what organization wouldn’t want to know everything about everything? But in today’s round-the-clock, always-on business environment, ‘abundance’ quickly becomes ‘overload’ and that can cripple a company’s efforts at knowledge management.
Imagine the massive flow of daily information on the Internet pouring into your office computer without any way to filter or organize it. It’d be effectively useless for any business purpose, forcing you to revert back to the encyclopedias you have collecting dust in the attic. Clearly, there needs to be a way to manage today’s ever-increasing influx of information.
A fix for the information firehose.
An Enterprise Social Networking (ESN) platform is one such solution. For global companies with employees spread across timezones, information overload is a real concern. They justifiably worry that thousands of employees communicating and collaborating at once could create an avalanche of information too massive for anyone to process, in effect reducing otherwise valuable information to nothing more than “noise.”
Worse, as communication and collaboration increases over time, they reasonably expect a lot more content to be generated — more posts, polls, events, pages, tasks, and more everything — and with it, proportionally more noise. (continued…)