Every smart business relies on the open, free exchange of business-critical communication throughout the organization — from their front-line workers to their top-floor management and everyone in between. It’s important that information like customer complaints and insights or employee problems and solutions, ‘bubble up’ to decision-makers who can course-correct and make adjustments to the business.
Without the tips and observations of employees at all levels, the company’s decision-makers are deciding things without an accurate view of the landscape. And in a modern business climate where tiny errors can have outsized consequences, this lack of insights and information is exposing you (and your shareholders) to an untold number of potentially unpleasant surprises. (continued…)