Leandro Perez

New Forrester Research: Improving work processes [Part 3 of 5]

In September 2013, we commissioned Forrester Consulting to conduct a Total Economic Impact™ study of tibbr. Over the course of six months, the Project Director, Adrienne Breslin, thoroughly examined the potential ROI an enterprise could realize by deploying tibbr. This is Part 3 of a 5-part blog seriespresenting a summary of her findings.

Don’t work more, work better.

Sooner or later, most businesses end up with inefficient processes for handling expense reporting, performance reviews, staff training, records keeping, support tickets, and other common tasks. Worse, sometimes employees in different departments, groups, or offices end up using entirely different processes to accomplish the exact same tasks.

As a leading communication and collaboration platform, tibbr was designed to help people identify and eliminate that kind of inefficiency and productivity-sapping duplication. But does tibbr succeed? Recently, TIBCO asked Forrester Consulting to find out.

After a thorough financial analysis and numerous interviews with tibbr clients, Forrester put together their Total Economic Impact™ framework identifying five major benefits of deploying tibbr. The first was increased productivity, the second was innovation savings, and here’s the third:

{ Benefit No. 3 } tibbr doubled the number of improved business processes.

Over three years, companies who deployed tibbr doubled the number of business processes they improved — including both internal and external processes. (continued…)

Leandro Perez

New Forrester Research: Cutting the cost of innovation [Part 2 of 5]

In September 2013, TIBCO commissioned Forrester Consulting to conduct a Total Economic Impact™ study of tibbr. Over the course of six months, the Project Director, Adrienne Breslin, thoroughly examined the potential ROI an enterprise could realize by deploying tibbr. This is Part 2 of a 5-part blog series presenting a summary of her findings.

Innovation is the life-blood of any business.

In today’s hyper-competitive business climate, companies that don’t innovate don’t survive. But innovation isn’t cheap, and innovation’s nebulous nature makes it understandably hard to quantify and — for products that claim to impact it — hard to justify.

That’s why TIBCO asked Forrester Consulting to include innovation in their Total Economic Impact™ assessment of tibbr. The firm spent six-months doing a financial analysis on the platform and interviewing clients. When it was done, Forrester found five major benefits.

In our first post, we showed how deploying tibbr increased workforce productivity savings by 3X.In this post, we’ll show what effect tibbr has on business innovation and idea management.

{ Benefit No. 2 } tibbr cut the cost of innovation by 30%.

“We recognize that tibbr provides a simpler, low cost model for crowd-sourcing and innovation and it actually does it well…This would not have been possible before tibbr.” — A Global Energy Management Company

The Forrester consultant reported that, in providing a platform for employees to share, manage, and aggregate ideas, tibbr reduced the cost of innovation and idea management by 30%(by year 3). (continued…)

Peter Crosby

The 3 things you should do to make your company more innovative.

In the recent blog post for the Harvard Business Review, Tim Kastelle wrote about how companies often incorrectly react to business challenges. In his post, “Is Your Innovation Problem Really a Strategy Problem?” Kastelle argues that the problem companies are trying to solve isn’t always the real problem.

Is a lack of innovation your real problem?

When faced with increasing competition or declining sales, businesses frequently assume that innovation is the solution. So they put more energy and resources towards coming up with lots of new ideas.

Yet, according to Kastelle, most large firms are actually strong at generating ideas. Where companies fall down is in selecting the best ideas and implementing them.

So a company’s declining fortunes may, in fact, point to a larger issue. He suggests that the real problem isn’t too little innovation, but rather, a bad business strategy.

Devising a better business strategy.

To find the best business strategy for a company, Kastelle lays out three key points to consider:

  1. Avoid top-down strategy making. Don’t let one group create the strategy and expect another group to implement it — expand the number of people creating the strategy to avoid execution problems.
  2. Involve more people in strategy development.
  3. (continued…)

Peter Crosby

New report suggests 70% of your employees are “just phoning it in.”


While it’s been proven that over-working your employees decreases their productivity, under-working them isn’t the answer either. The sweet-spot between these two polar opposites is “engagement” — that is, having a workforce that’s actually interested in what it’s doing as well as the fortunes of the company for which they work.

An engaged employee is someone who thinks about ways to improve the company even when he/she isn’t on the clock. Who identifies existing or potential problems and cares enough to report and try to fix them. And who doesn’t jump ship to a competitor because they offered them a 2% salary bump.

engagement_chart3The benefits of an engaged workforce are extensive and well known — Gallup found that employee engagement is directly tied to an organization’s productivity and profitability.

Yet, according to a more recent Gallop Poll, only 30% of American workers are engaged in their jobs. 

In other words, over two-thirds of your employees are just “going through the motions” while on the job. And, seriously, that’s kind of a lot.


How to engage a checked-out workforce.

Getting someone to do their job well requires “attention” — it’s the core of all innovation, efficiency and productivity.  And, since someone who isn’t interested in their job isn’t going to pay attention — the key word here being “pay.” 

Attention ain’t free. (continued…)


The world is now officially flat: Presenting the new tibbr5 Mobile.

With the introduction of Apple’s iOS7, the world of mobile has finally, and irreversibly, gone totally 2-dimensional — we’re talking flat design, flat colors, and flat buttons.

In the early years of computer interfaces, skeuomorphism — a design approach that imitates the 3D physicality of the real world using shadows and surface gradients — was a necessary approach to help people better understand how to use computers. But those visual tricks came at a price: greater GPU load, slower responsiveness, and a ton of wasted visual space (something that’s a premium on today’s tiny mobile devices).

Now, hot on the heels of our tibbr5 release, comes a new version of tibbr mobile for Android and tibbr mobile for iOS7. (FYI, you can get the Blackberry app here.)

Our apps’ new modern, flat design abandons skeuomorphism in favor of increased responsiveness and outright sexiness. But there’s more to these apps than just a slick new paint job ― the tibbr5 mobile app also has a lot of improvements under the hood.

What’s new in tibbr5 Mobile:

  1. Redesigned flat User Interface
  2. Revamped profile page
  3. New posting interface — post with location, links, and/or photos
  4. Enhanced photo rendering — upload multiple photos in a single post.
  5. (continued…)

Michelle Viegas

Is Social Collaboration the new office water-cooler?

Do your employees lumber around acting like cubicle-dwelling, corporate office-drones? If so, your people might need something to get them more engaged in the business. Because until they feel truly involved, their productivity and morale are going to tank.

Today’s modern workforce is tired of working harder, being left-out of business decisions that affect them directly, and having awkward water-cooler conversations with coworkers they barely know. Office alienation gets old fast, and employees are demanding better.

As employees struggle to find their place and voice in organizations, progressive organizations are searching for ways to provide it and — you guessed it — social collaboration ranks high on their lists.

Businesses are using Enterprise Social Networks to help employees work smarter, not harder. And to help connect them to coworkers, whether they’re in different offices, different countries, or even different timezones.

With Enterprise Social, work isn’t a drag and companies are seeing boosts in both morale and productivity, so I’d say it’s a win-win. But don’t take my word for it, hear it for yourself.

Watch the video below, “How tibbr connects employees” and learn how three leading corporations, in three different industries, are using enterprise social to make work easier and employees happier. (continued…)


Are employees leaving and taking your data with them?

Saying goodbye to a longtime employee can be a sad, emotional experience. Saying goodbye to 15% of your employees is even more painful. But that’s how many employees the average U.S. business lost last year. And what’s worse, they took an incredible amount of knowledge and experience right out the door with them.

Yet until technology lets you just download an employee’s brain, you’re going to need a way to retain and manage your employee’s knowledge without also adding a lot of extra work that just kills their productivity. And that’s where Enterprise Social Networking can help.

Whenever an employee leaves, you have to deal with three potentially costly knowledge management issues:

1.) Risk

Though I hate to start off negatively, there are distinct dangers to your company when an employee leaves or is fired. We all know that IT and Legal don’t condone unauthorized downloads, yet it happens all the time — employees frequently download and use insecure consumer apps to store and manipulate privileged company information. Then, when the time comes for employee off-boarding, how can you recover information stored on outside apps or services? The sad truth is… you can’t.

Obviously, the best way to prevent employees from installing unapproved apps is to give them all the tools they need to do their job. (continued…)

Mike Ratto

Why Enterprises Don’t Have to be Afraid of Social.

You’ve probably heard stories about employees innocently posting inflammatory remarks, offensive jokes, or business sensitive updates on social media sites.

And you’ve probably already figured out that, the more employees you have, the more likely you are to have someone post something publicly that could put your company at legal or financial risk.

Worse, you can’t just blame it all on “the kids” because a lot of unfortunate posts come from people you’d think would know better (and because, saying “the kids” just makes you seem old).

Possibly the Longest. List. Ever.

As a refresher, here’s a list of all the things that will endanger your company on a social network—um, actually it might be easier to do a list of things that won’t endanger your company:

1.    1.) Tweeting about how much you love your company

2.    2.) Posting on Facebook how much you love your work

3.    3.) Liking the Company’s photo on Instagram

You get the point. Frankly, regrettable posts happen all the time and — even with the best employee training — there’s almost no way to entirely prevent them. The reason is that people are inherently social and need an outlet for those impulses. That’s why there’s an outlet called Enterprise Social Networking (ESN). (continued…)


Where Nielsen gets its big ideas about Big Data.

TUCON 2013 Nielsen Keynote from tibbr on Vimeo.

Nielsen Company COO, Mitchell Habib, likes to say that it’s the “world’s largest consumer information business.” And with information on five billion consumers, that’s no exaggeration. In addition to tracking what people watch on TV or laptop (or whatever), Nielsen also monitors retail data and consumer behavior for the packaged goods industry ― in other words, they have a huge amount of data.

Not surprisingly, that big data is only getting bigger, forcing the company to face equally large questions: What else can be done with this trove of data? How else can we use it to add business value?

To help answer those questions, Nielsen needed to better connect its over 35,000 associates, all geographically scattered across 103 countries worldwide. These diverse employees offered a pool of knowledge and expertise that was currently isolated in specific offices, or trapped in departmental silos.

Turning to Enterprise Social Networking, Nielsen sought to increase collaboration between all their employees, to more easily share ideas and innovations, and to tap into their company’s unrealized potential.

To hear what prompted Nielsen’s reinvention, how they sold skeptical customers on innovations, and how tibbr is helping further transform their company, watch this video of Mitchell Habib’s talk at TUCON 2013. (continued…)

Mike Ratto

Top 5 Stories on Enterprise Social Networking – Web Roundup

If you’re just now recovering from a turkey-induced food coma, it’s time to catch up on all the things that happened while you were asleep by reading the best Enterprise Social Networking articles of the month. November was huge for ESN news, so it was tough to choose just five pieces to share with you. From the mysterious “Lurker” controversy to the ESN trends of 2014, here’s your Web Roundup of November!

6 Trends That Will Impact Enterprise Mobility Strategies in 2014

Paul DeBeasiwww.informationweek.in

There is no doubt that mobility is transforming the enterprise. Today, most mobility use cases center on increasing productivity by equipping employees to do their jobs better on the go and enhancing revenue by offering an alternative channel for customers that includes new features like location and presence.


While this transformation is taking place, it is also disrupting the enterprise by creating new business models and also destroying old ones. The problem is that many businesses are scrambling to create a mobile strategy; hamstrung by unrealistic expectations, vague requirements and organizational inertia. Enterprises must adapt more quickly to the mobile revolution or run the risk of being left behind by flexible competitors. Gartner believes the most important trends that will impact enterprise mobility strategies in 2014 are (continued…)


Lurkers Rock! (continued…)