Internal Communication – Why Enterprise Social Networking Matters

Businesses are using enterprise social networking to improve internal communication.

The other day I was having a conversation with my friend who works at a relatively large and successful tech company. To my surprise she said she was thinking of leaving her job.

“Why?” I asked.

“Because everything is disorganized. Most of the key decisions are made behind closed doors and then not communicated to the staff,” she said.

Then my friend listed a slew of examples where things went awry because the latest decisions, changes, answers to questions, material and so forth had not been communicated to the team.

It turns out these communication issues are all too common in the workplace. A study of business communication practices, revealed that 40% of the work week is lost to communication inefficiencies, which is rather startling given that the majority of respondents were in customer-facing and decision-making roles. 68% of employees experience difficulty communicating even between team members.

Internal communication is never perfect at work, but organizations are finding ways to make communication more clear and transparent. 56% of employers use using internal social networks “as part of their internal communication initiatives to build community — creating a sense that employees and leaders are in it together, and sharing both the challenges and rewards of work.”

Social technology not only allows managers to broadcast the latest policies, branding message, dos and don’ts etc., but also lets employees respond, ask questions and feel more engaged overall. (continued…)

tibbr Launches Web-Conferencing Meetings for Enterprise Social

We’re excited to announce tibbr Meetings, a solution to integrate web conferencing—Cisco WebEx, Skype and Google Hangouts—within your enterprise social network. This builds on our vision to create a platform that integrates with an employee’s application of choice, and to get work done faster.

Think about how long it used to take to set up a meeting. First you’d have to call so-and-so to find out whom to include. Then you’d have to create a calendar invite, add all of these usernames to it, copy and paste some webinar information, provide an agenda, include a supporting document after sorting through some file system … dial in, enter meeting codes and so forth. What’s more, you needed to figure out how to get a recording and send it out to everyone. All told, this usually involved toggling back and forth between several different systems.

With the announcement of tibbr meetings, the whole process has been made much simpler. In just a few steps employees can access their meeting platform of choice (WebEx, Skype or Google Hangouts) without leaving their enterprise social network, add their group, easily include documents, and then they’re set to go. Plus, meetings can be recorded and posted back into the conversation thread, so employees can revisit the details later. (continued…)

Unified Communications, Unified Company

Have you ever pondered how unified communications could positively impact your company? Maybe you have, and maybe you haven’t.  Think about how many times you have sent multiple e-mails or made multiple phone calls for days, sometimes weeks, on end without receiving a response.

Sometimes, that’s just the name of the game in the business world.

How could enterprise social media, which allows for nearly instantaneous communication, change that?  What might be some of the advantages of this type of communication?  Learn more about some of the benefits your company could experience unified communications.

Costs are reduced long-term.  Make no mistake about it – there will be an associated up-front investment in equipment, installation, and employee training.  However, over the course of time, improved communication reduces the need for traditional business communication methods – fax, video conferencing, phone service, and others.  You may need to invest in a more reliable data pipeline, but that will reduce your need for many fax and phone lines.

Your employees have improved access to company leadership.   Enterprise social networking breaks down the walls of your organizations so employees can hear the thoughts of their executives and in return executives can leverage the insights of their employees. (continued…)

In Enterprise Social Networking, Sharing Should be a By-Product of Work

In The World in 2012, part of a series of annual publications by The Economist, Sheryl Sandberg, Facebook’s COO, writes about the link between sharing and caring. You share photos of your kids because you’re motivated by the far-away grandparents who like to watch them grow up. You share because they care. Sheryl Sandberg’s argument is that social media flips the cause-and-effect and she outlines how you-care-because-they-share also holds true: compelling stories are brought to your attention allowing you to react and re-share with your social circles.

We like to draw attention to parallels between the world of social media and the application of social technologies in the enterprise. So how does this story fit into that picture? The answer is that it is just as compelling in the corporate world.

The first direction of causality is our traditional enterprise model. You share that project report because the stakeholders care about the project.

Enter the information-rich world of the modern enterprise where sharing is a by-product of work. Almost all events that are detected in systems of record emit a ping that gets channeled to the people who need to react to that event and those who want to know about it because they feel that it helps them make better decisions. (continued…)