Thomson Reuters uses tibbr
Thomson Reuters uses tibbr

Unlike most of our Fortune 500 clients, Thomson Reuters isn’t running tibbr inside their company to increase employee productivity, they’re embedding it within their actual products to create customer communities, improving customer service and shifting the cost of ownership. As a result, Thomson Reuters is starting to see more and more customers interact with each other about the features and functionality they want in the products, or any problems they have. “[tibbr’s] been a big success in terms of the knowledge-sharing that’s happening between our customers,” said James Powell, adding “I think we’re already seeing business benefits...”

“...When you’re thinking about partners, you need to find partners who are willing to go the extra mile, who are willing to work with you to solve...problems rather than see it as a simple software sale.”

~James Powell, CTO, Thomson Reuters